Network Operations Center Analyst / NOC – 24*7 Shifts

4 - 9 Years

Job Description

Job Description:
The position is responsible for monitoring multiple customer sites at any one time and providing basic Layer 1-3 troubleshooting.

Responsibilities include
Ticket management and all forms of client communications.
The NOC analyst should have an understanding of both network and server environments, with at basic troubleshooting and diagnostics aptitude.

Typical duties include, but are not limited to:
Allocates resources to address all trouble tickets, scheduled maintenance and projects.
Manages multiple tasks and issues and coordinate activities amongst various engineers and other IT departments.
Manage customer relationships and address customer escalations.

Salary: INR 4,50,000 - 9,50,000 P.A.

Industry:IT-Software / Software Services

Functional Area:IT Software - Application Programming, Maintenance

Role Category:Admin/Maintenance/Security/Datawarehousing

Role:Network Administrator

Employment Type:Permanent Job, Full Time


Desired Candidate Profile

Required Qualifications
  • Diploma or equivalent
  • Minimum 4 years of experience supporting and monitoring network systems, servers or storage in an enterprise environment.
  • Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc.
  • Working knowledge of general client and server operating systems and back-office applications, including but not limited to the Microsoft Windows Operating System (multiple versions), Microsoft Office, Microsoft Excel, Microsoft Outlook, etc.
  • Strong communication skills in English, with the ability to communicate clearly with both technical and non-technical personnel in high-stress situations
  • Work independently on multiple tasks or projects, with excellent organisational and time-management skills
  • To produce and maintain documentation of information systems using a variety of tools (i.e. Microsoft Word, Microsoft Visio, Microsoft Excel, Microsoft SharePoint, etc.)
  • Preferred Qualifications
  • Demonstrated skill in working effectively with people of all technical levels including conflict resolution, collaborative problem solving, and responsive customer service is required.
  • Certification and/or experience working in an ITIL or IT Service Management environment preferred.
  • Basic Microsoft and/or Cisco certifications (CCNA, MCITP, etc.)
  • Experience monitoring VMWare clusters in high-availability environments.
  • Ability to communicate clearly in Spanish with both technical and non-technical personnel.
  • Ready to work in a 24*7 environment.

Company Profile

Vichara Technology (India) Private Limited

US based financial technology software specialists involved in developing mission-critical systems for the worlds leading financial services and information technology companies like HSBC, DoubleLine, Oaktree Capital Management etc.
View Contact Details+

Recruiter Name:Ankita Rastogi

Contact Company:Vichara Technology (India) Private Limited

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